Words that Change Minds – How to Deliver Not-So-Great Feedback

Trouble communicating with a colleague spurred my intense desire to have a conversation with Neuro-Linguistic Programming Expert Shelle Rose Charvet. As the author of both Words that Change Minds and Wishing, Wanting and Achieving and the owner of some very funky, rhinestone-clad, pink rubber cowgirl boots, Shelle shared some simple strategies for making words word in your favor.

To deliver good news – say it and leave, so that that people are not waiting around expecting the bad news to come.

To deliver not-so-good news – State the information, then say ‘but’ and add three good things.

For example, “The way you spoke to me on during our last conversation was really unacceptable BUT I value our relationship AND I appreciate what you did for the committee AND I look forward to working with you again.

I also spoke about an inspiring couple. His has been bringing her breakfast in bed every Sunday for 61 years. Every Sunday – wow. What can you do for your honey every week – it’s got me thinking!

Find out more cool ideas (like how to motivate yourself for the long term and how to decipher the real message of an email) by listening to the podcast via the link below.

Listen in to the whole show from November 30, 2012click the CJOB logo.


As usual, I’m Stephanie Staples encouraging you to life Your Life, Unlimited!

Stephanie Staples is the author of When Enlightening Strikes – Creating a Mindset for Uncommon Success and an internationally acclaimed motivational speaker. She helps audiences & clients across North America bring their ‘A’ game to work and to life. Stephanie has a special interest in working with and empowering nurses and healthcare providers. She happily calls Winnipeg, Manitoba, Canada home.  You can get loads of complimentary resources to help with issues such as work/life balance, wellness, stress management and happiness in general, as well as find out more information about her coaching and speaking services at http://www.YourLifeUnlimited.ca.


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