Master Three-Point Communication
Have you ever had to deliver negative feedback and found it extra difficult because the person in question didn’t take it so well, maybe they took it little to personally.
We have been well trained to communicate using the benefits of eye to eye contact (or two point communication). But there are certain situations when it’s not the best option and delivering negative feedback is one of them.
Next time try using three -point communication.
Three-point communication is less emotional than two-point communication because the focus is on the issue level of the communication instead of the relationship level.
To do this turn your eyes on a neutral object, a paper, a book, a board, the messy room! Something besides the other person’s eyes.
So remember, if the interaction you’re having is positive, it’s okay to make eye contact; if it’s negative, it’s better to employ a third point. Notice is your listener is more receptive and is less defensive.
Mastering the Three-Point Communication it’s just one more way to live Your Life, Unlimited!
Thanks to Michael Grinder for this lesson!
In over 8 years of doing my weekly radio show, I have never had a guest or experience like this one! On this week’s Your Life, Unlimited radio show psychic medium, Lisa Scrivens, takes us inside her unique world, does a live reading for me on the show and helps us to understand the unknown a little bit better.
Also, Barry Lewis Green got us up to speed with his inspiring journey to health.
Enjoy the whole show here…
Stephanie Staples, CSP* is the author of When Enlightening Strikes – Creating a Mindset for Uncommon Success, an internationally acclaimed motivational speaker, and the recipient of the 2014 Manitoba Woman Entrepreneur Award for Contributions to Community. Stephanie empowers audiences & clients across North America to bring their ‘A’ game to work and to life. Stephanie has a special interest in working with and empowering nurses and healthcare providers. She happily calls Winnipeg, Manitoba, Canada home. You can get loads of complimentary resources to help with issues such as work/life balance, wellness, stress management and happiness in general, as well as find out more information about her coaching and speaking services at http://www.YourLifeUnlimited.ca.
* Certified Speaking Professional (CSP), conferred by the National Speakers Association is the speaking profession’s international measure of professional platform proficiency. Less than 10 percent of speakers have earned this credential and are recognized as some of the best in their fields. Stephanie was one of only five professional speakers in Canada (and the only woman) to attain this designation in 2013.